1. Scope
This notice describes the ROTICH TECHNOLOGIES storefront, its product catalog, administrator area, and support links. The store supports Email and password sign-in, saved order requests, and private delivery retrieval. It does not process online payments. Customer accounts and the administrator area use Email and password sign-in. The server checks the signed-in identity against the shop administrator configuration before allowing product management.
2. Information involved
When you visit, the hosting service receives technical request information such as your IP address, browser information, requested pages, and request time. If you contact Mike through a support link, your chosen messaging or email provider handles your account details and message; Mike receives the information you choose to share. Do not send passwords, seed phrases, private keys, or one-time security codes.
3. Why information is used
Technical request information supports delivery and operation of the website. Product records, order requests, the customer’s site-specific user ID and email, and administrator audit events are stored in the site database. Delivery inventory is encrypted before database storage and revealed only to the customer whose fulfilled order owns that item. Audit events include the administrator’s site-specific user ID, the affected product, action, and time. These records support catalog management and accountability. Information you send to support is used to understand and respond to your request. Choosing a payment preference does not transfer funds. Submitting an order request saves it under your signed-in account so the store can review it.
4. Cookies and third parties
The About page saves your chosen light or dark theme in your browser’s local storage. You can remove this preference by clearing site data in your browser. The website uses essential HTTP-only cookies for sign-in and short-lived verification flows. It does not load analytics or advertising trackers. The hosting platform may use cookies or other technology for access and security. Support links open WhatsApp, Telegram, or your email app, where that provider’s privacy rules apply. The site uses system fonts and does not request Google Fonts.
5. Storage and retention
The current storefront does not save support messages in a site database. Messages and related records remain with the recipient and the messaging or email service used. Hosting and communication providers control their own infrastructure, retention schedules, and processing locations; these may include locations outside your country. Contact support for information about a particular message or record.
6. Your choices and rights
You choose whether to contact support and what to include. Depending on applicable law, you may request information about use of your data, access, correction, deletion, or object to processing. Send a request using the email support button; include enough context to identify the relevant communication without sending sensitive credentials. You may also contact your relevant data protection authority. Read Kenya’s ODPC guidance on data subject rights.
7. Updates
This notice reflects the storefront’s current features. It will be updated when payment processing, analytics, or other material features are introduced. The date above shows the latest revision.
Website accounts
We store your email address, salted password hash, creation time, and hashed session identifiers. A secure HTTP-only cookie keeps you signed in for up to seven days. Sign out on shared devices. Sign-in attempts use short-lived hashed identifiers for rate limiting. New accounts require email verification. Existing users can verify their email while signed in; password recovery is available only after verification. Verification codes expire after five minutes, and temporary recovery authorization expires after ten minutes. Expired verification and rate-limit records are eligible for cleanup on subsequent code requests after one day.