SUPPORT
A clear path
to help.
Search the answers below, report an issue or contact Mike. Never send passwords, OTPs or API keys.
No guaranteed response time. Include the page and a brief description of what happened.
Do I need an account to use the tools?
The public utilities and demonstrations run without an account. Sign in to save analysis summaries or use your private workspace.
How does email verification work?
Registration uses a six-digit email code. Enter it on the verification page before setting up your account. Codes expire after five minutes; use the resend option when needed. Never send a password or verification code to support.
How do I recover my password?
Use the password recovery link on the sign-in page. Recovery depends on a verified email address. If you have an older account, sign in with your existing password and verify your email from your account first.
Are my spreadsheet files uploaded?
Data Studio processes imported files in your browser. Saving an analysis sends a summary to your account, not the original workbook. Check the summary before saving and avoid sensitive data in demonstrations.
Are the demonstrations based on real people?
The regression and sampling demonstrations use synthetic data. They are educational examples, not customer datasets.
Is the AI Assistant available?
The assistant interface and provider integration exist, but hosted provider operation is still being validated. An error means the request did not complete; it should not be treated as an answer.
Can I make an M-Pesa payment?
M-Pesa integration is in development. Do not send a payment based on a prototype screen or assume an order is paid without confirmation.
Can I discuss a project?
Yes. Use the enquiry form to describe the problem and desired outcome. Scope, availability, price and timing must be agreed separately; submitting a form is not a booking.
How do I contact support?
Use the email, WhatsApp or Telegram buttons in Support. No guaranteed response time is currently offered. Include the page and a clear description, but no passwords, OTPs or API keys.
Where can I report an issue?
Use the private feedback form. Include the steps to reproduce the issue and the browser/device you used. Feedback is reviewed privately before any public update.